At Index Hacker (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Forex Expert Advisor (“EA”) and Indicators (“Products”). By purchasing, downloading, or using the Products, you consent to the practices described in this policy.
1.Information We Collect
We may collect the following types of personal information when you use our Products:
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1.1 Personal Information
- Name
- Email address
- Billing information (such as credit card details or PayPal information)
- Contact information
1.2 Account and Usage Data
- User account information (if applicable)
- Information about your trading account (e.g., trading platform, broker details)
- Technical data related to your usage of the Products, such as device information, IP address, browser type, and usage data about how you interact with the Products
1.3 Automated Data Collection
- We may use cookies and similar technologies to collect data related to your use of our website and Products. This may include tracking how you interact with the Products or our site, such as pages visited or features used.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 Providing and Improving Products
- To deliver and maintain the Products, including providing software updates, troubleshooting, and technical support.
- To improve, personalize, and enhance the Products based on your feedback and usage patterns.
2.2 Communication
- To respond to customer inquiries, send you important updates, and provide support related to the Products.
- To notify you about product updates, changes to terms, and other relevant information.
2.3 Processing Payments
- To process and complete payments for the Products. Payment processing may involve third-party services, and we may share necessary payment details with these providers to complete the transaction.
2.4 Compliance and Legal Obligations
- To comply with legal obligations, enforce our Terms and Conditions, and protect our rights, property, and the safety of users.
3. How We Share Your Information
3.1 Third-Party Service Providers
- We may share your personal information with third-party service providers who assist us in delivering our Products, such as payment processors, hosting services, or customer support platforms. These service providers are authorized to use your information only as necessary to provide these services.
3.2 Legal Requirements
- We may disclose your personal information to comply with applicable laws, regulations, or legal processes, such as responding to subpoenas or government requests.
3.3 Business Transfers
- In the event of a merger, acquisition, or sale of our business or assets, your personal information may be transferred as part of the transaction. You will be notified if such a transfer affects your information
4. Data Security
We use reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your data.
5. Cookies and Tracking Technologies
5.1 Cookies
- We use cookies and similar tracking technologies to enhance your experience while using our website and Products. Cookies are small text files placed on your device that allow us to remember your preferences and track your interactions with the Products.
5.2 Opting Out
- You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features of our website and Products.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. After the retention period expires, we will securely delete or anonymize your data.
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
7.1 Access and Correction
- You may request access to the personal information we hold about you and request corrections if it is inaccurate or incomplete.
7.2 Deletion
- You may request the deletion of your personal information, subject to legal or contractual obligations we may have to retain it.
7.3 Opting Out of Marketing Communications
- You can opt out of receiving marketing emails from us by following the unsubscribe instructions in our communications. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related communications.
7.4 Data Portability
- In some cases, you may request to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
To exercise any of these rights, please contact us at indexhacker@gmail.com
8. Children’s Privacy
Our Products are not intended for use by individuals under the age of 18, and we do not knowingly collect or solicit personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information as soon as possible.
9. International Transfers
Your personal information may be transferred to, and maintained on, computers located outside of your country or jurisdiction where data protection laws may differ. By using our Products, you consent to the transfer of your information to these locations.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting an updated Privacy Policy on our website and updating the “Last Updated” date at the top of the document.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Index Hacker
Indexhacker.com
indexhacker@gamil.com
Terms and Conditions
1. License Grant
1.1 Limited License: Upon purchase or subscription to the Products, we grant you a non-exclusive, non-transferable, revocable license to use the Products solely for personal, non-commercial use on your trading account(s).
1.2 Restrictions: You may not:
- Modify, distribute, sublicense, sell, or transfer any part of the Products.
- Use the Products for any illegal or unauthorized purposes.
- Reverse engineer, decompile, or disassemble the Products, except as allowed by applicable law.
2. Intellectual Property
2.1 Ownership: All rights, title, and interest in the Products, including but not limited to any software, algorithms, code, and documentation, remain the exclusive property of the Company.
2.2 Protection of Rights: You agree not to infringe, damage, or otherwise harm the intellectual property rights associated with the Products. Any unauthorized use is prohibited and may result in termination of your license.
3. Risk Disclosure and No Guarantee
3.1 Trading Risks: Forex trading involves significant risk. The performance of the Products is not guaranteed, and you acknowledge that the use of these Products may result in both profits and losses.
3.2 No Guarantee of Profit: The Products are designed to assist in trading decisions, but their use does not guarantee any profits. The Company does not make any warranties regarding the success or performance of the Products.
3.3 Risk Acknowledgment: By using the Products, you acknowledge that you fully understand the risks involved in forex trading, and you are solely responsible for your trading decisions.
4. Support and Updates
4.1 Support: The Company provides customer support to assist with the use and installation of the Products. However, we are not responsible for troubleshooting issues caused by third-party platforms, internet connectivity, or trading account issues.
4.2 Updates: The Company may release updates or modifications to the Products periodically. We do not guarantee that updates will be provided for free or that all updates will be compatible with your existing system
5. Refund Policy
5.1 Refunds: Due to the digital nature of the Products, all sales are final. Refunds will only be considered in exceptional circumstances at the discretion of the Company.
5.2 No Refunds for Purchased Products: If you experience difficulties with the Products, you should contact our support team, and we will do our best to assist you. However, refunds will not be issued solely for dissatisfaction or a failure to make profits
6. Termination
6.1 Termination by You: You may terminate your use of the Products at any time by ceasing to use the Products and uninstalling them from your system.
6.2 Termination by Company: We reserve the right to terminate or suspend your access to the Products at any time if you breach any of the terms and conditions or for any reason deemed necessary by the Company.
7. Limitation of Liability
7.1 Exclusion of Liability: The Company will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Products, including but not limited to loss of profits, trading losses, or other financial damages.
7.2 Liability Limitation: In no event shall the Company’s total liability exceed the total amount paid by you for the Products during the 12 months preceding the claim.
8. Privacy
8.1 Data Collection: The Company may collect and process personal data as described in our Privacy Policy. By using the Products, you consent to the collection and use of your data as outlined.
8.2 Third-Party Platforms: The Products may require integration with third-party platforms (e.g., MetaTrader), and you agree to the terms and conditions of those platforms when using our Products.
9. Changes to Terms
9.1 Modification of Terms: The Company reserves the right to modify or update these Terms and Conditions at any time. Any changes will be communicated to you, and your continued use of the Products will constitute your acceptance of those changes.
10. Miscellaneous
11.1 Severability: If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.2 Entire Agreement: This Agreement constitutes the entire understanding between you and the Company concerning the Products and supersedes all prior agreements or communications.